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Refund policy

Return Policy

If you receive a defective product or a product that is not what you ordered, please send it electronically within 7 days after receipt Mail, attach twophotos (jpeg files) showing defects or errors and send to
admin@mypetpetpet.com to our customer service department. Then, we will choose a suitable solution from the following:

  • Please return the defective product to us at your own expense. In order to save the postage of both parties, please protect the defective products but do not return irrelevant accessories and packaging.
  • We will send you a replacement item based on the inventory status and ask you to send the wrong product back — the shipping cost will be borne by us.
  • Refund in Hong Kong dollars if none of the above options are feasible-no interest will be charged.

The discrepancy will not be reported until 7 days after the receipt date. We will not provide any services and be held accountable.

  • Under normal circumstances, customers can return or replace unused and packaged goods within seven days from receipt, but customers are responsible for all related shipping costs.
<Some special products are not refundable, please contact the staff for details>
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  • If the customer finds that the goods are damaged or inconsistent with the order when they arrive, they can notify us together with the relevant photos and information of the goods within seven days of receipt.
    We will arrange return or free replacement of goods.
  • If the customer entrusts the delivery driver to put the goods at the door of the address or the management office for collection, the customer is responsible for the risk of loss or damage to the goods.
  • The company does not accept any personal/animal preferences, tastes, etc. as reasons for return.
  • The company reserves the right to reject all unreasonable exchange or return requests.
  • For detailed arrangements for returns and exchanges, please contact us for inquiries.
  • The company reserves the right to make the final decision on the above terms.